Privacy Policy

Privacy Policy

At Bamboo Pharmacy, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with all relevant regulations, including those set out by the Information Commissioner’s Office (ICO) and the NHS. This policy outlines how we use and protect your personal data when providing healthcare services to you.

About Our Records

We maintain a secure electronic system that allows important information about your health and care to be accessed by authorised healthcare professionals. This ensures that the best decisions can be made about your care quickly and securely.

Our system contains some or all of the following information about you:

• Name, date of birth, gender, address, and contact information, along with your NHS number to help identify you.
• GP details, appointment history, and any visits to hospitals.
• Current medical conditions, prescribed medications, and medical history.
• Results of tests and scans, as well as records of any hospital referrals, admissions, discharges, and clinics you have attended.
• Documents such as care plans, clinic letters, and discharge summaries.

How We Use Your Information

Only healthcare professionals directly involved in assessing or providing your care, and who have a lawful reason to access your records, are permitted to do so. This ensures that your information remains confidential and is only shared with those who need it to support your care.

We use your data to:

• Provide safe and effective healthcare services.
• Ensure continuity of care by collaborating with other authorised health and social care organisations.
• Comply with legal obligations related to healthcare.

Your Rights

You have the right to:

• Request access to the data we hold about you.
• Correct any inaccurate or incomplete data.
• Object to the sharing of your records in certain circumstances.
• Opt-out of data sharing if you prefer not to have your records accessible through our secure system.

To exercise your rights or learn more about your options, please contact us at Walton Village, Wakefield or visit https://bamboopharmacy.co.uk for further details.

Opting Out

If you do not wish for your records to be shared through our secure electronic system, you can contact us directly to discuss your preferences. Please call us at 01924 980133 or use the contact form on our website at https://bamboopharmacy.co.uk. Our team will verify your identity and handle your request securely and in line with applicable regulations.

How We Protect Your Data

We follow strict security protocols to safeguard your information against unauthorised access, loss, or misuse. Our staff receive regular training on data protection, and we regularly review our systems to ensure compliance with ICO and NHS standards.

Contact Us

If you have any concerns or queries about how we handle your personal data, please contact us at 01924 980133 or visit our contact page for further information.